My Pet Journal App Terms of Use and Disclaimers

The My Pet Journal app is licensed under Apple's Standard End User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. The terms below are supplemental.

Supplemental My Pet Journal App Terms of Use and Disclaimers

These Terms of Use ("Terms") govern your download, installation, and use of the My Pet Journal mobile application ("App"), published by Royal Pet Box® ("Royal Pet Box," "we," "us," or "our"). By installing or using the App you agree to be bound by these Terms. If you do not agree, do not install or use the App.

1. License

Royal Pet Box grants you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the App on Apple devices you own or control, subject to these Terms and the Apple Media Services Terms and Conditions. All rights not expressly granted are reserved.

2. Eligibility

You must be at least 13 years old, and at least the age of majority in your jurisdiction if that age is higher, to use the App. If you are under the age of majority, you may use the App only with the involvement of a parent or legal guardian who agrees to these Terms on your behalf. The App is not directed to children under 13, and we do not knowingly collect information from them.

3. Acceptable Use

You agree not to:

- Reverse engineer, decompile, or disassemble the App, except as permitted by applicable law.

- Use the App to violate any law or the rights of any third party.

- Remove or alter any proprietary notices, branding, or marks.

- Sublicense, rent, lease, or sell the App or your account access.

- Interfere with the App's normal operation, including any security mechanism.

4. Your Pet Information

If you use our My Pet Journal iOS app, pet information you enter — your pet's name, photos, health records, medications, vet visits, weight log, diary entries, costs, microchip and license details, sitter and trip notes — is stored locally on your Apple device using Apple's standard on-device database. Royal Pet Box does not collect, transmit, store, or have access to that information. The app contains no analytics, advertising SDKs, tracking pixels, or accounts.

When the app fetches our blog feed or a promotional message from our servers, or when you tap an external link (the Royal Pet Box shop, Petfinder, Royal Pet Box Pet TV), the linked site receives your device's IP address and standard browser headers, the same as any normal web visit; Petfinder may use that IP to approximate your geographic region for its own listing-distance feature, and you can override that by entering a ZIP code in the app.

Apple Health. The App does not use Apple Health and does not request access to, read, or write any Health data.

Activity collars. Optional in-app integrations with FitBark or Fi activity collars (when available) communicate directly between your device and that partner's API and are governed by the partner's own privacy policy.

The full mobile app privacy policy is available inside the app under More → Support → Legal & About, and also at royalpetbox.com.

If you choose to share an exported pet record with another person, you are responsible for what that person does with it once it leaves your device.

Future Optional Cloud Sync: The current version of the App stores your pet's data only on your device and does not require an account. We may offer, in a future version, an optional login-based mode that synchronizes your pet's records across multiple devices and co-owners by storing data in the cloud. Any such cloud sync will be opt-in only — it will not be activated unless you explicitly choose to enable it when it becomes available. Additional or updated terms may apply to that mode and will be presented to you before you enable it.

5. Your Data, Backups, and Data Loss

Because your pet's records are stored only on your device, you are solely responsible for keeping your own copies. Royal Pet Box holds no copy of your data and cannot recover it for you under any circumstances, including device loss, theft, damage, reset, or deletion of the App.

Backups. The App can create a backup file containing a complete copy of your data, including photos, receipts, certificates, and diary videos. Backup files are not encrypted by the App. You choose where a backup is saved and to whom it is sent, and you are responsible for protecting it and for anything that happens to the information it contains once it leaves your device.

Restoring. Restoring a backup replaces all data currently in the App, for all pets. This cannot be undone from within the App. You are responsible for confirming that you have selected the correct backup file before restoring.

We recommend keeping a current backup outside the App — for example in iCloud Drive or the Files app — and enabling your device's own backup in iOS Settings.

6. No Veterinary or Professional Advice

The App is a tracking and reference tool. It does not provide veterinary, medical, nutritional, legal, or other professional advice, diagnosis, or treatment. The information presented — including first aid notes, toxic foods, emergency warning signs, medication conversion charts, breed information, activity and calorie estimates, and similar content — is for general educational purposes only.

Activity, distance, and energy figures shown in the App are estimates. They are derived from data you enter or from third-party devices and services, and they may be incomplete or inaccurate. Do not use them as a basis for medical, dietary, or exercise decisions.

Always follow the advice of a licensed veterinarian regarding your pet's health, medications, dosing, diagnosis, and treatment, regardless of what the App displays or reminds you about. In a medical emergency, contact your veterinarian, an emergency animal hospital, or the ASPCA Animal Poison Control Center (888-426-4435) immediately. Do not rely on the App in an emergency.

7. Reminders and Notifications

The App can schedule local reminders for medications, vaccinations, vet visits, grooming, sitter drop-off / pickup, license renewals, activity goals, and birthdays. These reminders depend on iOS notification permissions, your device's battery and system state, and your device being powered on and unlocked. Reminders may be delayed, duplicated, or fail to deliver. You must not rely on the App's reminders as the sole means of administering medication, attending appointments, or meeting any deadline. You remain solely responsible for your pet's care.

8. Premium Subscription

Certain features are designated "Premium" and require an auto-renewing subscription purchased through Apple. Current pricing is US $4.99 per month or US $29.99 per year, or the equivalent in your local currency as shown in the App at the time of purchase. Payment is charged to your Apple Account at confirmation of purchase.

A subscription automatically renews at the same price and for the same period unless it is cancelled at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the end of the current period. You may manage or cancel your subscription at any time in Settings → Apple ID → Subscriptions on your device; deleting the App does not cancel a subscription.

Royal Pet Box does not process or store your payment information. Refunds, when available, are issued by Apple in accordance with the Apple Media Services Terms and Conditions.

Which features are included in the free and Premium tiers may change as the App is updated. We may add, modify, or remove features in either tier.

9. Royal Pet Box Member Offers

From time to time we may make promotional discount codes for royalpetbox.com available to active Premium subscribers ("Member Offers"). Member Offers are a promotional courtesy, not a purchased benefit, and are not part of the consideration for your Premium subscription.

Member Offers: (a) require an active Premium subscription at the time of redemption; (b) are for personal, non-commercial use and may not be sold, transferred, published, or shared; (c) may exclude certain products, collections, or categories; (d) may not be combined with other discounts, promotions, or codes unless expressly stated; (e) have no cash value and are not redeemable for cash or credit; (f) may not be applied retroactively to prior orders; (g) may be limited in quantity, duration, or number of uses; and (h) are void where prohibited.

We may change, suspend, or discontinue any Member Offer, in whole or in part, at any time and without notice, including during an active subscription term. Discontinuing a Member Offer does not entitle you to a refund of any subscription fee or to any substitute offer. There may be periods during which no Member Offer is available.

Purchases you make on royalpetbox.com are separate from the App and are governed by the terms, shipping, and return policies of that store.

10. Third-Party Services

The App may integrate with optional third-party services (for example, the FitBark activity collar connector). Your use of any third-party service is governed by that provider's own terms and privacy policy. Royal Pet Box has no control over those services and is not responsible for their availability, accuracy, or content. We may modify, suspend, or remove a third-party integration at any time, particularly if the provider changes, breaks, or discontinues access to the underlying service. Removal of a third-party integration does not entitle you to a refund.

External links displayed in the App (for example, the in-app blog feed, the Royal Pet Box shop, Petfinder listings) open in your device's web browser and are governed by the terms of the linked site.

11. Intellectual Property

The App and all of its content — including text, graphics, icons, layouts, the "Royal Pet Box" name, the "Where your pet rules" tagline, the My Pet Journal artwork, and all related trademarks — are owned by Royal Pet Box or its licensors and are protected by United States and international intellectual property laws. Royal Pet Box® and Where your pet rules® are registered trademarks of Royal Pet Box.

Content you create in the App — your pet's records, photos, and notes — remains yours. We claim no ownership of it, and because it is stored on your device we have no access to it.

12. Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. ROYAL PET BOX DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT REMINDERS WILL BE DELIVERED ON TIME OR AT ALL; THAT ANY ESTIMATE OR CALCULATION SHOWN WILL BE ACCURATE; OR THAT ANY BACKUP WILL BE COMPLETE OR RESTORABLE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ROYAL PET BOX, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS OF PROFITS, OR INJURY OR HARM TO YOUR PET, ARISING OUT OF OR RELATING TO YOUR USE OF THE APP, EVEN IF ROYAL PET BOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE APP WILL NOT EXCEED THE GREATER OF (A) FIVE U.S. DOLLARS OR (B) THE AMOUNT YOU PAID TO ROYAL PET BOX FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Royal Pet Box and its officers, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the App, (b) your violation of these Terms, or (c) your violation of any third-party right, including any intellectual property right, privacy right, or applicable law.

15. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate your access to the App or to any Premium feature if you violate these Terms. The provisions of Sections 4, 5, 6, 7, 9, 11, 12, 13, 14, and 16–19 survive termination.

16. Apple App Store Acknowledgments

You acknowledge that these Terms are entered into between you and Royal Pet Box only, and not with Apple Inc. Royal Pet Box, not Apple, is solely responsible for the App and its content. Apple has no obligation to provide any maintenance or support for the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Apple is not responsible for addressing any product claims, including product liability, consumer protection, or intellectual property infringement claims. Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the App infringes that third party's intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

17. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law principles. You and Royal Pet Box agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles, California, USA for any dispute arising from or relating to these Terms or the App, except where prohibited by law.

18. Changes

We may update these Terms from time to time. The "Last updated" date above shows when they were last changed. If a change is material, we will use reasonable means to notify you in advance, which may include an in-app notice or a notice on royalpetbox.com. Your continued use of the App after a change takes effect means you accept the updated Terms.

19. Contact

Questions about these Terms? Email info@royalpetbox.com or visit https://royalpetbox.com.