Shipping policy

Shipping Policy

At Royal Pet Box, we carefully pack every order so your pet’s favorites arrive safely and ready to enjoy.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During busy periods, promotions, or severe weather, processing may take a little longer. If there is a significant delay with your order, we’ll contact you using the information provided at checkout.

Shipping rates and delivery estimates

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

Delivery estimates begin after your order has been processed and handed to the carrier. They are estimates, not guarantees, and carrier delays may occasionally occur.

Tracking

When your order ships, we’ll email you a confirmation with tracking information. Please allow up to 24–48 hours for tracking details to update after the package has been scanned by the carrier.

Incorrect or incomplete addresses

Please review your shipping address carefully before completing your order. Royal Pet Box is not responsible for delays or additional shipping charges caused by an incorrect or incomplete address.

If your order has not yet shipped and you need to correct your address, contact us as soon as possible at info @ royalpetbox.com. We’ll do our best to help, but we cannot guarantee that address changes can be made after an order is placed.

Lost, delayed, or damaged packages

If your package appears to be delayed or marked as delivered but you cannot find it, please first check with household members, neighbors, and your local carrier.

If your order arrives damaged, contact us at info @ royalpetbox.com within 3 of delivery and include your order number and photos of the package and products. Please keep the original packaging until the issue is resolved.

International orders

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges assessed by the destination country. These charges are not included in the product or shipping price unless stated otherwise.

Customs delays are outside our control, and we cannot guarantee delivery dates for international shipments.

Contact us

If you have questions about your order or our shipping policy, contact us at:

Email: info @ Royalpetbox.com
Business name: Royal Pet Box LLC
Response time: 1–2 business days